CommentThey failed to inform me that I would not receive it for Christmas. In January and again in February they told me it was back ordered.
I received an email in March telling me that my order was canceled. No apologies, nothing.
Today is April 15th: I have not received the product. I asked for a refund a month ago. To this day, I have not received my $200 refund and Dave Long/Steinhausen Overnight do not respond to my emails.
I don't know what to do to get my money back.
 Comments (2) |  |
| 1. Written by Non-receipt of merchandise, on 13-03-2009 22:35 I wish I would have read these other complaints before I placed my order--I just got scammed by this "company." I ordered a watch winder in January and, unfortunately, paid with Paypal. I thought it was odd that Paypal was billed immediately although I received no shipment notification from Steinhausen. One month later, I emailed the Steinhauesen.com's customer service department. They responded with a bleeding-heart sob-story that the CEO was hospitalized and no one else could either refund my money or authorize the shipment. In essence, the last paragraph of their response was, "you may get your winder in 1-3 weeks, and good luck at getting your money back." In March, I let Paypal know the situation with a claim against steinhausenovernight.com. They contacted the "company" and did not receive a response, so Paypal validated my claim. Unfortunately Steinhausen's prophecy came true, and Paypal said they couldn't recover the money. Paypal also said that they were taking action and were aware of this "company's" reputation. However reassuring, I don't think I'm going to ever get a penny back until I take legal action. Lessons learned: 1) Steinhausenovernight.com is a scam operation. 2) Never, ever, use Paypal for an on-line purchase unless it is through eBay--you are not guaranteed a safe transaction. |
| 2. Written by James, on 23-10-2008 04:48 Looking for a watchwinder, I visited the SteinhausenOvernight site and purchased a watchwinder. I did this based on 1) the clearly stated promise that the winder would be delivered by 2 day air and 2) that there was a 1 year guarantee. The winder arrived in 10 business days, scratched and clearly used, without an invoice or any promise of warranty. I have made 10 attempts to contact them through email and none of these have been answered. This company is a sham and their business practice is a scam. |
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